Customer Testimonials
We had the worst experience buying a used car. We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix it. Don’t have us wait forever for the car that was supposed to be ready the day before. And still we had to drive the car back to get the right part put on. The service we were told would take an hour, it actually took over 3 hours and they STILL did NOT replace it!!! The WORST
My wife and I had a great purchasing experience at this Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend!
I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me ...
This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive. Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure ...
Feb 13, 2025, I went to the Service Area to drop off my 2025 SUV because I received a text alert, sharing an issue with the battery. When I arrived, Jorge helped me on the spot. He explained the issue and assured all was resolved. As a result, I did not need to leave my car. This was so awesome customer service, because I did not need to get a rental and come back the next day. Kasey was amazing and helpful, too. He displayed excellent customer service by topping of my fluids. Thank you, both, very much!!
Went to Service area Jan 2025 to get help with features of my 2025 GLC300 Coupe. Mohamed did a great job. Also, I needed assistance with the lock on one of the doors. Kasey did an amazing job. He was efficient and very pleasant. Great job! Jacqueline
DON'T TAKE YOUR MONEY TO THIS DEALERSHIP!! THEY ARE RACIAL PREJUDICE!! I bought a C300 from them, but something happened with the payment, instead of them reaching out to discuss the issue. They sent a vague text message and never expressed the urgency. My car was reported stolen by the dealership. Less than 5 hrs later, I was stopped, and my vehicle was seized. I spent a whole month reaching out to inquire about my vehicle and my property. These people evaded my calls and emails. I had to have a friend pose as a buyer to get someone on ...
2nd Mercedes purchased from Noble. Mercedes was great to work with, was very patient with me when I was not able to make my mind up, did not feel pressured at all.
This dealership’s customer service is horrible. Whenever you try to buy a car, everyone keeps calling from this dealership. However, after selling the car, whenever you have an issue with the car or ask for updates about the title or other questions, no one is available to answer. I had a very bad experience with this dealership. I highly recommend not buying online from this dealership at all. When I got the car, it had a lot of problems. I purchased the most expensive car at this dealership, but when I received it, the bumper was damaged. They kept ...
Alan-Michael "Red" Limberick was incredible to work with! 11 out of 10 friendliness and professionalism, from the phone call to schedule my appointment, to picking up my key and everything in between. Every step of the way, I could tell he genuinely wanted me to have the best service imaginable. He exceeded my highest standards, let alone my expectations. Thank you Red, sincerely, for facilitating the only thing the last week to go smoothly!
Worked with Mercedes Barnes and she was amazing! From start to finish she provided amazing customer service and communicated throughout the entire process. She was not pushy with selling the car and made sure that all of my needs were met. Would definitely recommend her to friends and family. Further, would buy again from this dealership using her! Great job.
Was in process of buying a vehicle met with a notary at 9am this morning signed all the paperwork/contract. Then get not even a phone call only a text at 630 this evening saying oh we’re sorry we sold the truck Saturday. This dealership is shady don’t deal with them.
Mercedes Barnes was my sales consultant and she provided phenomenal customer service. I will refer my friends and colleagues to her for their vehicle purchases.
Mercedes Barnes!!!!! EXCELLENT sales person! Walked in and car she thought I would like was ready and parked up front! Looked at a few but bought the car she had picked out! Quick and friendly and wonderful to work with! Valerie Wedderman did financing and papers within minutes! VERY organized and great to work with! Special THANKS to this Mercedes dealership! They have taken care of us for years . Stacy Clark. In the service department has always been available for every question! Great bunch of people and great leadership!!!!
Best experience at a dealership working with Teddy Parker. He was very helpful getting us what we wanted and straight to the point. Very nice and sociable.
Excellent experience dealing with Rich Tippey! He made the buying experience in today’s market enjoyable.
Excellent Customer Service!!! Maya was the ABSOLUTE best and such a please to deal with.
Being greeted by and working with Antoine Richardson was the reason I chose to purchase my vehicle the day of my visit. I only intended to test drive and look at the available inventory. Between Antoine and Ryan/GM, I was offered a deal I could not refuse. Everyone we talked to during our purchase made the experience very pleasant and the overall process was seamless. This was my first Mercedes purchase, but they ensured it will not be my last. I highly recommend visiting them if you are looking to purchase either new or used. You won't be ...
Excellent customer service. Methodical. Questions response explained quickly. Ensured all questions answered when asked. Friendly, courteous, and welcoming.
Mike and Sal were so helpful. Mike answered all my questions as well as made buying my first vehicle memorable and easy. Mike communicates well and always puts the customer first. Sal was able to walk through the entire financing process and if I had questions stopped to answer in well detail.
Steve Appel and everyone else we dealt with were amazing. We were 3 hours into a 12 hour drive from PA to SC when we got a flat tire, about 10 miles from the dealership. With no appointment, and a desperate need to get back on the road ASAP, MB of Fredericksburg took us in. They had the tires we needed in stock, got our GL450 up on the lift quickly, offered to shuttle us to lunch while we waited, and had us back on the road in less than 2 hours. Our family is grateful!
We had a great experience with our car purchase! We worked with Antoine. He was knowledgeable of the vehicle we were interested in and overall great to work with! Highly recommend this dealership and ask for Antoine!
We went to this dealership and bought 2 vehicles in a two weeks time. First car we bought was with Michael. We were in the lot for 2o minutes and no one approach us. So we went inside and Michael helped us throughout the process. We were in contact with him with possibly purchasing another vehicle. He was really helpful back and forth of any info/updates that we needed. We went to the lot to check in the said vehicles he sent us through texts. He was off that day. Long story short, Antoinne was assigned to help us throughout ...
Antoine was great and so was Mohammed. Finance was deceptive. Excellent credit and was offered 8% interest. Only when I walked out, was I offered 5.4%
We were totally misinformed about the whole purchase of our car. Not a happy customer.
I would love to give a five star rating however my experience wasn’t as pleasant as I would have expected. My sales associate Antione was great and did his best to accommodate me during the sales process. The entire process took about 3 hours, which I wasn’t thrilled about. In addition to the long wait, I was extremely upset about the financing process. I asked before we started the application if the dealership could beat or match a current 4% rating, I received from Navy Federal Credit Union. Mickey the sales manager informed me he could get me mid 4%. I ...
When I scheduled my B service for my car, knowing that I needed new tires, I asked if they had Pirelli tires in stock, the asst. service mgr. said "yes". After 5 hrs. I paid my bill, walked out to find my tires were replaced with Michelin. I asked the manager why I didn't get Pirelli, he said "Mercedes always uses Michelin". I bought my Mercedes in Germantown Md with Pirelli tires. I am 61, been driving Mercedes since I was 18. I would have appreciated them telling me they were putting tires that I didn't want ...
The process was quick and fast. Antoine got the deal done quickly and was very pearsonable
They were great to work with. Made buying a car a wonderful experience. I would recommend to others.
The entire process was outstanding never any pressure to make any decisions. All of our questions was answered and we will be recommending our family and friends to purchase their next vehicle from here. Also our salesman was the best!!!
Mercedes-Benz of Fredericksburg was very helpful in the purchase of my car. I bought a used C-300 off the lot and the service they provided was good. The car had a few minor defects including a cracked windshield, but once they found out about the windshield they were willing to replace it. Another small cosmetic detail, this time on the interior, was the moon roof switch was broken. The dealership promised to send the replacement preside for free, but I have not received it at this point. Overall, I appreciated the willingness of the dealers to work with us on ...
Great service and wonderful people! Love my Vehicle! Antoine Richardson took me through the process and got me on my way quickly. He will be my salesman going forward!
Received incredible customer service from Antoine Richardson and Whitney Graves. We contacted the dealership through AutoTrader late Sunday evening and had a message back in our inboxes from Antoine the next morning. He provided all the information we needed, and gave us a no pressure purchasing experience. He even stayed late after hours to help us find a car that had all the features and more. He even put the red ribbon on top of the car 🙂 YAY! Whitney helped us finish up all the paperwork with ease. Highly recommend Antoine, Whitney, and the rest of the team. Thank you ...
Extremely pleased with Antoine and the team at Mercedes of Fredericksburg, VA. We went in to buy one car we saw online, but since they have a big selection we found something even better on the lot and drove away in it that night. They made sure everything went very smoothly. They explained all the details and fine print, and we were put at ease knowing they didn't try to pull any typical car sales techniques. Very pleased.
Antoine Richardson is the best sales man. I got a dream come true benz and all the features i wanted. I will recommend him always.
Courteous, excellent customer service. Will highly recommend this dealership to others. Antoine is very knowledgeable and customer oriented.
Zero stars. A lot of features on my msrp sticker weren’t granted post sale.
Never been so disappointed in a dealership. Completely lied on verbal terms at sale. Make sure everything is in writing for even the simplest of things because if you go back on their “word” they forget.
Antoine and the team were fabulous! They went out of their way to meet my needs. Thanks Antoine for outstanding service, staying late and going the extra mile!! Thanks to Ryan for making it work and Valerie for kind and great service! A please sure to work with!!
Great experience overall. Please with the deal we received. I would highly recommend this dealership.
Antoine Richardson is one of the BEST sales consultants we have had in our car shopping process. No fluff, no BS, no crap. He really cares about the BEST interest of the customer. This allowed us to walk out with a brand new 2023 coupe. Thank you again!!! We'll be back or another one!!
Outstanding sales AND service department. Carlos helped me find exactly what I was looking for and without any sales pressure. There was a whole team approach to make sure everything was ready to go off the lot. Carlos (Sales) worked seamlessly with Red (Service) and Delonte (Concierge Service) to ensure I’m getting the most out of my purchase. By the way, I bought a used car. I was treated like I had just bought the newest top end car. The team noticed a small issue after buying the car when I returned for tags and before I left the ...
Recently purchase a car with the help of Carlos and Micky who went out of their way to make this possible. They explained everything thoroughly and were very patient and understood exactly what I wanted and needed. Very professional, they made me a very happy customer! the dealership very clean and professional . also bryan he take care of my services very good . im happy clients 🥰
Antoine Richardson was our Sales Consultant. He was very courteous and very attentive to our needs. He answered all of our questions , and more importantly he was always available after the sale ensuring that we were completely satisfied with our purchase. The manager was just as helpful ensuring that he provided us with the most affordable and best deal possible. The financial representative with the technology was unbelievable. I’ve purchased many cars over the years and I have never experienced such a quick and efficient process. So much better than our last purchase in 2019. A very satisfied customer. I ...
The best dealership on the East Coast. Very clean, organized and professional!! William Marshall Harvey
Very clean. Great. customer service. Staff is extremely knowledgeable about all products and services. Would definitely recommend to friend’s & family
Had a great experience for an Out of Town Buyer. Flawless experience and great Salesman Antione Richardson.
Great dealership to work with. Very professional sales and financing staff. Would not hesitate to purchase another vehicle from them.
Purchased my 1st M-B GLC and the experience couldn't have been easier. Special thanks to Antoine, DeLante and Sal for your help in making this the best car buying experience! Everyone was welcoming, knowledgeable and helpful. I look forward to servicing my new vehicle at M-B of FBurg.
Antoine, Mickey and Delante were extremely patient with me. They made my dreams a reality and I cannot thank them enough! I highly recommend this dealership to everyone in the market for a new car!
Mercedes Barnes is the best!!!! Very patient and not pushy at all! I left with my dream car! Come see her at Mercedes of Fredericksburg
Wonderful experience the staff went above and beyond throughout my purchase, my favorite team and the best dealership in the area.
The entire team was professional and absolutely dedicated to providing exemplary customer service! Great job!
Everyone was extremely helpful The car is beautiful The dealship is neat clean and organize All in all an exceptional buying experience
Great Dealership! Antoine helped me find my color. great Salesman and Delante thank you for your assistance.
Antoine Richardson assisted me on my purchase of my Mercedes-Benz. He was professional, courteous,and attentive to all my needs. Thank You!
The entire team worked to ensure my satisfaction from the trade of my old vehicle, through purchase and delivery of my new vehicle. On the sales side, my salesman Teddy and the concierge Delante demonstrated professionalism, understanding and patience before, during and after my purchase. Delante is a rising star and he is a true asset to this dealership. On the service side, Bryan and Red deserve mention for their attention to detail, thoroughness and willingness to help deliver a quality vehicle. The management ultimately represented the good Mercedes-Benz name and its values to ensure my complete satisfaction. Thank you
Delante was the absolute best with teaching me all the features of my purchase.He knows his product like the back of his hand. He is definitely an asset to protect & keep. The Total concierge.😊
Great and Professional Experience with both the Management Department/ Nick Paone, and Sales Department/Antoine Richardson.
Nick Paone and David Cunningham provide exceptional customer service, a vast knowledge of the product and a very personal and professional customer experience. This is our third vehicle purchase from this dealership and we have always been pleased and satisfied with service and product. Highly recommend this dealership to new and used car buyers. Thank you again, Nick and David.
conveniently located staff and service was amazing- they took their time in explaining the functionality of the SUV and was sincerely hospitable. Would refer others to this dealership in the future
Excellent experience, full capability service dept. Excellent selection of refreshments,complete service department, free cup great.
I have to say that this was the smoothest vehicle purchase I have ever done. Teddy Parker and his wonderful team were AMAZING. I had been emailing back and forth with Mr. Parker and he was right there to help me when I showed up at the dealership 5 days later. Mr. Parker got me in to the vehicle I came for and my husband and I were very pleased. Great experience all around. Thank You!!
Our buying experience was outstanding! From the moment I walked into the dealership, the team did everything they could to help me become a Mercedes Benz owner!
Great experience with purchase and customer service. Would highly recommend to others. Knowledgeable and friendly salesman.
Everyone was so nice and willing to help in anyway. Everyone has a smile on their face that just makes your day.
We have had a wonderful experience the last few visits. Highly recommend this dealership! Great Job 👍🏽 DeLante Davis is an expert with the technology of the vehicle and was very patient with explaining and demonstrating each feature. Marcus on service was our first positive experience and was very helpful and attentive to our needs. Ryan Brent was great and very helpful as well. He referred us to DeLante Davis.
We have had Benz service there for over 10 years. Outstanding service each and every time with no problems
The dealership was super helpful and friendly. They were able to remediate all my questions and issues before purchasing. Purchasing was also pretty straightforward and easy. A lot of the process was done digitally. Would definitely recommend the dealership to anyone.
Antoine Richardson is the consummate salesperson. Professional , follows up yet keeps it lite. Val the finance person was personable , direct , knowledgeable and answered all my questions. Linda at the front desk was very pleasant Really nice smile and presents a great attitude. The Aussie lady was a joy to talk to . She took time to visit with me . Engaging personality . Nice people. Great experience!
Great customer service. Awesome purchasing experience. I did not feel like they were selling me a car. They truly helped me to make the best purchasing decision. Mr. Antoine Richardson was great to work with. Mr. DeLante Davis was amazing with helping me to setup my app, pair my phone, and show me all the functions of my vehicle. Valerie did an amazing job with explaining the coverage care plans and assisting me with making the best purchase option for my new vehicle.
My wife purchased her first brand new car and the salesman was Antoine and Delante are the greatest. They were very helpful. Time was taken time with us helping us in every step of the way. Are very helpful. If you are looking for a car this is the place.
Red ,,is the Man ! Helpful, insightful, a total professional.. 👍 👌 👏 I know the job will get done and done right ✅️
Excellent service, from Sales Antoine! To Service "Red" I couldn't be in better Hands . Will highly recommend to all my family and friends.
Purchased a 2022 AMG GLE 53. Great customer service from the time we pulled in the lot. Antoine assisted us initially. Sal assisted with the financing portion. Delante taught us all about the vehicle.
Mercedes of Fredericksburg came through for me yet again! Great customer service throughout the process.
David was great to work with. His calm and friendly demeanor made buying a preowned vehicle a seamless experience. God bless you sir!
David Cunningham was great and answered all of my questions. Sal in finance was not at all pushy and Linda at the front was super polite. They made my experience top notch for a first time Mercedes purchase.
We appreciate the Fredericksburg team, especially Antoine Richardson, as we are not the easiest customers. The team worked with us to get to a deal that we thought was fair and reasonable! Thank you all for a pleasant purchase!
The team at Mercedes Benz of Fredericksburg, was amazing today! Mickey, DeLante and Antione, thanks for making this a great experience.
Antione provided excellent Customer during my recent purchase. I highly recommend him for your next purchase.
My experience with the Mercedes Fredericksburg was outstanding. I did not walk in to purchase a car. But simply inquire into a quote for selling my Maserati. Walking in the showroom was immaculate and the sales associate gave me the space to walk around and look at all the cars in the showroom before she (Mercedes) came to talk to me. I was able to get a feel of the car that I would eventually purchase that same night, call my husband, and have him drive to the dealership. Mercedes was so patient with me as i wanted to see ...
Enjoyed my experience for many years, a glitch with my resent purchase, immediately corrected, thanks
Very pleasrd with all phases of this transaction! Salesman, Ryan Brent is very knowledgeable and not at all "pushy"! Delante Davis was also very knowledgeable and thorough demonstrating the details of the car. He made sure we felt comfortable and offered any further assistance that we might feel necessary.
I was dealing with the parts department and the gentlemen by the name of Sean had the worst customer service!! This actually isn't my first encounter with this dealership and receiving bad service. The parts department never seems to want to be helpful let alone due their job. Right when you ask them to take a step further to address an issue you get an attitude and get hung up on. The worst service and I do hope if or when the manager calls me back with better service and assistance.
This was my first purchase at Mercedes Benz Fredericksburg. My entire experience was great! My salesman Antoine, was able to accommodate my search for a new vehicle. The entire team was great to work with.
Everything about my buying experience was a pleasure. No pressure was ever put on me during our price negotiations.
This was the best Customer Service I have ever had while purchasing a vehicle. Antoine was a very courteous and professional salesman. I felt no pressure to buy as he just lead us in the “right” direction. We felt very comfortable in the process. DeLante was patient with all the questions I had and even told me to contact him anytime I had new questions. The whole team was amazing. Thank you.
Great Service getting our first Mercedes Benz. The team was very pleasant and helpful throughout the entire process. Thank you.
I drove 4 hours to this dealership and I gotta say it was worth the drive by far and these people treat you like family from start to finish and special thanks to my sales guy Mr Antoine Richardson, Miss Susie this is by far the fastest process I’ve ever went through with buying a vehicle from any dealership from them taking my trade and me driving of the lot with their vehicle. No complaints only compliments
Amazing service, did not try to up sell, zero pressure, I will be back again for my next Benz.
Courteous, no pressure, excellent service and salesmanship. Patient and explains everything. Understands and addresses All concerns
I was very happy with Ryan, Delaney and Valerie. They were all knowledgeable and professional. It was a pleasure from start to finish and I know I can get in touch with Delaney if I have further questions or if I forget something.
Professional, knowledgeable, patient, and very kind. I truly enjoyed my experience at Huber with Ryan and Delante- both were amazing. This is my second time buying a car from Ryan and it is always a pleasure.
Working with Antoine Richardson was an absolute pleasure! I would highly recommend working with Antoine to purchase your next vehicle. I also need to mention the sales manager; his name is Mickey; He is the most charming and natural person I have ever known. In general, I had a good experience working with them Thank you so much, Antoine and Mickey 🙏
The people here are great. I had the pleasure of also working with Product Concierge Delante Davis who explained everything to me, made me feel comfortable about my purchase and attended to my needs.
Easiest car purchase EVER! Everyone is amazing and best customer service! Would definitely recommend again and I will be back!
Service was very efficient, from online request to in person service. Good customer service and professionalism
I was on the fence whether or not to purchase a new car. At no point did I feel rushed or pressured into making the decision to buy. Each individual I worked with from each department were kind and patient. I absolutely recommend this dealership when buying your next car! Thanks again to everyone I worked with and Antoine, Nick, Delante, Whitney especially!
A great experience from our sales man to financing department including the Tex support. Everyone we came in contact with was so professional
