DO NOT DEAL WITH THIS DEALERSHIP!
* This is long winded but necessary for context. And I am so upset with myself for not getting the Boss (LOL) & BIG Boss (LOL) names
I actually waited a month to write my review, not wanting to go off emotion. Well, today I am still baffled as to how and why they conducted business in the manner they did. And, evidently I’m not alone based on some of the other reviews I have read.
I was in discussion with Brandon White for approximately 2 weeks (Christmas holidays prolonged things). We agreed on pricing ... Read More Full review text opened.DealerRater - Feb 5, 2026
DO NOT DEAL WITH THIS DEALERSHIP!
* This is long winded but necessary for context. And I am so upset with myself for not getting the Boss (LOL) & BIG Boss (LOL) names
I actually waited a month to write my review, not wanting to go off emotion. Well, today I am still baffled as to how and why they conducted business in the manner they did. And, evidently I’m not alone based on some of the other reviews I have read.
I was in discussion with Brandon White for approximately 2 weeks (Christmas holidays prolonged things). We agreed on pricing and scheduled my test drive. I drove the 1.5 hours to the dealership. I had a paid off trade-in and check from my bank for difference (I rejected their financing because they would not have been able to beat my rate). Upon my arrival Brandon came out exclaiming "They say they are selling the truck to someone else!" I was taken aback, but he assured me that we were going to do the deal. He gave me the key to test drive the vehicle. During the test drive, Brandon calls me to say "My boss has your keys! I left the dealership because I don't like what is going on."
Shocked, I return to the dealership and ask for "Brandon's Boss" (his name escapes me). He comes out and asks me to come to his office. He tells me that someone had come into the dealership that morning 20 minutes before I arrived and they will be purchasing the vehicle. When I asked if it is normal for their salespeople who are agents of the dealership to renege on their word? His response was "First Come First Served". Now at this point I am getting incensed, and I may have let him have a few choice words.
So, another guy comes rushing out - I guess he was the Boss' Boss (BIG BOSS - LOL). He says that he wants to make it right and offers to sell me a different truck. He says, "It already has the big rims & tires on it!" I told him "I am a 57-year-old man, why would I want that? And do you think all Black people want BIG RIMS?!? I stated that I was feeling there were some type of undertones in our interaction and his response was "Most of our salesmen are Black." Honestly, that was the response - I can't make this up!
Let's be honest - we all expect a certain level of "nonsense" when buying a car. But the microaggressions/subtle racism should not be a part of that expectation. Neither should a total disregard for another's time, effort, and money (gas & had to comfort myself with lunch afterwards - can you blame me?!). Luckily, I regained my composure and left the dealership.
This isn't about not getting the truck. It's a Bronco, there are literally thousands of them out there - and I purchased one the next day. It's about common decency, consideration, and respect. None of which I felt I received from the moment of entering their lot.
A very disheartening experience. And, sad in today's social climate.
stay away from this dealership.. read the reviews, they are liars to get a sale. i am an 100% disabled veteran and they are liars and will tell you anything to get a sale.. there are other dealerships that are trustworthy... read the lowes
I recently purchased a certified, like new S 500 from Mercedes-Benz of Fredericksburg, and I can honestly say I have never felt this good about buying a car. I’ve been driving Mercedes vehicles for over 30 years, and this was the first time I was treated with such genuine care, kindness, and respect throughout the entire process.
The car was inspected thoroughly, and every detail of the sale—and how to operate the vehicle—was clearly explained to me. They were more than fair with the trade-in value of my BMW, and they even promised an upgrade before I left the ... Read More Full review text opened.DealerRater - Dec 27, 2025
I recently purchased a certified, like new S 500 from Mercedes-Benz of Fredericksburg, and I can honestly say I have never felt this good about buying a car. I’ve been driving Mercedes vehicles for over 30 years, and this was the first time I was treated with such genuine care, kindness, and respect throughout the entire process.
The car was inspected thoroughly, and every detail of the sale—and how to operate the vehicle—was clearly explained to me. They were more than fair with the trade-in value of my BMW, and they even promised an upgrade before I left the dealership…which they absolutely delivered on.
I arrived about an hour and a half before closing, so some preparation steps couldn’t be completed beforehand. Even so, I was the last customer in the dealership and never once felt rushed or pressured. The staff was patient, attentive, and followed through on every single promise. In fact, instead of me having to call them, they called me.
Jake Huber, Justin Van Hoven, Mike in the Service Department, Whitney in Finance, the finance manager, and even the receptionist—everyone there was outstanding. The entire building is filled with caring, professional people who truly stand behind their cars and treat customers like royalty.
Let’s be honest—Mercedes-Benz isn’t the cheapest car on the market, so being taken care of at this level really matters. I’m extremely picky, and I won’t be going anywhere else to buy a car. I genuinely love and, most importantly, I TRUST the staff at Mercedes-Benz of Fredericksburg.
Sabrina
Agreed on price and date to buy car and dealer backed out of deal the day of, very unprofessional and dishonest , stay away from Abigail Mathewson and managers
My wife and I had a great purchasing experience at this Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend!
I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me ... Read More Full review text opened.DealerRater - Feb 28, 2025
I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me feel good about signing my name...LOL. She took special care in explaining, as well as showed care to me as not only a consumer but also as a person. Though I know everyone, at that time should have been ready to go home, at no time did I feel rushed or pushed to do anything that I didn't or wouldn't have wanted to do. Everything was done very timely and in a pleasantly efficient manner with respect and consideration. This is a TOP-NOTCH location, and they represent the BRAND very well. I have been spreading the word that this is the place to come. Thank you for my experience!!!
This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive.
Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure ... Read More Full review text opened.DealerRater - Feb 19, 2025
This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive.
Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure we left with a full tank of gas—small but meaningful touches that truly set Justin and this dealership apart.
If you're looking for a stress-free car buying experience with a team that truly cares, I highly recommend Mercedes-Benz of Fredericksburg—and definitely ask for Justin!
Your search for the perfect new Mercedes-Benz can end right here, right now. The “right here” is at Mercedes-Benz of Fredericksburg. We’re convenient to shoppers all over Virginia and the Washington, D.C., area and offer a fully stocked inventory of all the new Mercedes-Benz models you love.
Shopping for a luxury vehicle shouldn’t be stressful, and at our dealership, we make sure that our valued customers receive a top-notch shopping experience every time they visit. You can take your time and browse our inventory of new Mercedes-Benz models, from the GLA, GLB, GLC, GLE, GLS, EQS and all the rest. And whether you’re browsing online or in person, you’ll find yourself with many fantastic choices to add to your shortlist.
Our Mercedes-Benz brand experts are standing by to answer your questions, offer insight, and set you up with test drives of your favorite models. There’s simply no better or easier way to shop for your luxury vehicle than what you’ll find at Mercedes-Benz of Fredericksburg. Come in today and put us to the test.
If you’re shopping for a high-quality pre-owned vehicle, don’t pass us by. We carry a remarkable selection of pre-owned cars from a variety of popular brands. In addition to pre-owned and certified pre-owned Mercedes-Benz models, you can find selections from automakers Porsche, BMW, Audi, Maserati, McLaren, Lotus, Chevrolet, Ford and Subaru. There is something at our dealership for every driver and every budget – and that’s even before you factor in our compelling savings opportunities.
If you have a particular make and model in mind and don’t see it in our pre-owned vehicle inventory, we’ve got you covered! Use our handy Find My Car tool to tell us what you’re looking for. We will use those specs to search the region and then let you know when we’ve found models that match your criteria. Shopping for a pre-owned vehicle doesn’t get any easier than that!
Whether your vehicle is new or pre-owned, a Mercedes-Benz or a model from another brand, it will need routine maintenance to stay at the top of its game. At the Mercedes-Benz of Fredericksburg service center, we have a team of highly skilled professional technicians who provide top-quality vehicle care at reasonable prices.
Our technicians are experienced with all makes and models, so you can trust them with your brand-new Mercedes-Benz as well as an older mainstream model and know that you’re getting exceptional service every time.
We strive to make it convenient and easy to have your vehicle maintained at our service center, which is why we offer online scheduling, a parts order form, and service and parts specials to help you save on the auto care you need.
Schedule an appointment today and trust the service center at Mercedes-Benz of Fredericksburg to get your vehicle back on track.
